Legal & information
Terms of Service
The terms that apply when you use this website and the Kelmo platform.
Last updated: 6 October 2026
About these terms
These terms are between you and Kelmo, a company based in Dublin, Ireland. By using the website or the Kelmo platform you agree to them. Merchant subscriptions are also governed by the order form and any data processing agreement signed with Kelmo; if they conflict, the signed documents win.
The service
Kelmo provides connected commerce software for restaurants and retail: ordering, mobile apps, POS, payments (powered by Stripe), delivery integrations, loyalty, Kelmo Voice and AI features. Features may change as the platform develops. Third-party services (for example courier providers, Apple and Google app stores, Shopify) are governed by their own terms.
Accounts and security
You are responsible for your users, their roles and keeping credentials secure. Tell us immediately about any unauthorised access.
Fees and payment
Kelmo Complete is charged per location per month at the published price for your market. Prices exclude VAT and applicable taxes. Payment-processing, courier, telecoms, hardware and other third-party costs are charged separately where applicable. Minimum terms for Kelmo for Shopify and Kelmo Commerce Apps are stated on those plans.
Acceptable use
Do not misuse the service, attempt to break its security, overload it, scrape it, resell access without permission, or use it for unlawful purposes. AI features are subject to the AI Usage Limits and fair-use rules.
AI output
AI responses, forecasts and recommendations may contain errors and are not guarantees. You remain responsible for decisions and communications you make using them.
Your data
You own your business data and your customers' data. We process it to provide the service, as described in our Privacy Policy and data processing agreement.
Liability
Kelmo provides the service with reasonable skill and care. To the extent the law allows, Kelmo is not liable for indirect or consequential loss, loss of profit or loss of data, and its total liability in any 12-month period is limited to the fees you paid Kelmo in that period. Nothing in these terms limits liability that cannot be limited by law.
Ending the service
You can end your subscription in line with the term and notice period in your order form. We may suspend or end the service if you seriously breach these terms or do not pay. When the service ends, you can export your data, and we delete or return it as set out in our data processing agreement.
Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction, without affecting any mandatory consumer rights you have where you live.