Direct commerce infrastructure for restaurants & retail

Stop renting access to your own customers.

Kelmo brings online ordering, mobile apps, POS, payments, delivery, loyalty, Shopify and AI intelligence into one branded platform—so every order strengthens your business, not someone else’s marketplace.

View pricing

Live in a real hospitality operation 7 POS integrations 7 delivery and shipping connections AI ordering across web, app and phone

The Kelmo operating system · select a channel

Kelmo Voice

Turns natural phone conversations into structured Kelmo orders, with human transfer available when needed.

The hidden cost of convenience

You built the customer relationship. Why let another platform own the moment of purchase?

A marketplace may deliver the order. It also places itself between your business and the person who chose you.

Customer history becomes fragmented. Loyalty lives somewhere else. Every future order has to be won again through a channel you do not control.

Kelmo changes the ownership structure.

01

The relationship leaks away

The customer remembers the marketplace, while your business becomes one option in a crowded list.

02

Operations split across tools

Orders, payments, couriers, marketing and reporting create more work when they do not share context.

03

Growth starts from zero again

Without a direct channel, repeat business depends on paying for access to customers you already earned.

Direct commerce is not another sales channel. It is an asset your business owns.

One operating system

Every way customers buy. One place to operate.

Kelmo connects the customer experience to the systems behind it—from the first search to payment, fulfilment, retention and reporting.

Give customers more ways to order without creating more systems to manage.

  • Branded web ordering
  • Native mobile apps
  • Kelmo Voice
  • AI ordering chat
  • Built-in POS
  • Shopify
  • Delivery, collection, dine-in & table ordering
  • Scheduled ordering
  • Reservations

One complete plan

Every Kelmo product included.

Ordering, mobile apps, POS, payments, delivery, loyalty, voice and intelligence are included in one plan with country-based pricing for each business location.

No feature tiers and no marketplace commission.

Ireland

€129

per location, per month

Payments from 2.5% + €0.25

United Kingdom

£109

per location, per month

Payments from 2.5% + £0.20

Australia

A$199

per location, per month

Payments from 2.7% + A$0.30

View complete pricing

Merchant command centre

See the business behind every order.

Kelmo brings orders, revenue, customers, fulfilment and AI-generated intelligence into one operational view—giving teams context before they open another report.

Sample data shown

Today, in plain English

A short written summary of trading so far, generated each morning.

Trading is tracking a typical SaturdayCollection orders are carrying the morningNormal
One product went out of stock during yesterday’s peakWorth reviewing before today’s lunch serviceWatch
Repeat-customer orders are steadyIn line with the four-week patternStable

Kelmo Voice

Every unanswered call used to be a lost order.

Now the phone can order directly into Kelmo.

Kelmo Voice answers incoming calls, understands natural speech, builds the order against the live menu, asks for clarification when needed and creates the confirmed order inside Kelmo.

When a customer asks for a person—or the conversation needs human help—the call transfers to your team.

This is not voicemail. It is a connected telephone-ordering channel.

  • Natural spoken ordering
  • Live menu and add-on context
  • Clarifying questions
  • Order read-back and confirmation
  • Direct Kelmo order creation
  • SMS confirmation
  • Human handover
  • Call history and admin controls
Interactive product demonstration
Kelmo Voice

Welcome to La Pausa. What can I get started for you?

Caller

A large cappuccino and two almond croissants for collection.

Kelmo Voice

One large cappuccino and two almond croissants. Would you like collection as soon as possible?

Caller

Yes, please.

Live order

1×Large cappuccino
2×Almond croissant
CollectionASAP
Order created
Collection
Customer SMS sent
Human transfer available

Branded customer experience

One brand. Every screen your customers use.

Kelmo gives customers a connected ordering experience across web and mobile—from AI-assisted menu discovery and personalised recommendations to checkout, loyalty and repeat purchases.

  • Branded web ordering
  • Native mobile ordering
  • AI menu search
  • Personalised recommendations
  • Delivery and collection
  • Wallet, loyalty and rewards
Product preview Kelmo-powered web and mobile restaurant ordering interfaces using demonstration data

  1. Discover

    • AI search
    • Menu & product discovery
    • Personalised recommendations

  2. Order

    • Web
    • Mobile
    • AI chat
    • Kelmo Voice
    • POS
    • Shopify

  3. Pay

    • Card
    • Apple Pay
    • Google Pay
    • PayPal
    • Wallet
    • Gift card
    • Partial wallet payment

  4. Fulfil

    • Delivery
    • Collection
    • Dine-in
    • Table ordering
    • Scheduled ordering
    • Courier tracking

  5. Return

    • Loyalty
    • Rewards
    • Wallet
    • Coupons
    • Automated retention

One operational view

Online, in-store, Shopify and phone orders should not create four separate businesses.

Kelmo brings order channels into one operational system, while connecting with the POS tools teams already know.

Built-in capability

  • Built-in POS
  • Walk-in and counter orders
  • Cash and card workflows
  • Order history
  • Reporting
  • Multi-branch operations
  • Employee roles & permissions

Keep the till that works. Remove the re-entry that does not.

External POS integrations

ICRTouch

Kelmo orders can appear directly in the ICRTouch till workflow, so online, phone and in-store orders share one operational picture without re-keying.

Integration availability depends on your provider account and configuration. Provider names identify compatible systems and do not imply endorsement.

Choice without fragmentation

Choose the delivery network. Keep control of the customer experience.

Kelmo connects ordering and fulfilment so merchants can use the delivery and shipping providers suited to their market and operation.

  • Wolt Drive
  • Uber Direct
  • DoorDash Drive
  • Deliveroo Express
  • Stuart
  • Sherpa
  • ShipStation

Provider availability and configuration vary by market and merchant account.

Order confirmed · payment settled in Kelmo
Courier quoted & dispatched · via the connected provider
Driver en route · delivery state updates live
Tracking returned to Kelmo · one operational timeline
Customer kept informed · through your branded channel

Shopify + Kelmo

One order flow. Two storefronts. No duplicate work.

Kelmo and Shopify stay connected in both directions. Orders can move into either system while payment updates, mapped products and variants, fulfilment and cancellations remain synchronised.

Step 1Order created
Step 2Customer and address transferred
Step 3Products mapped
Step 4Payment state carried through
Step 5Fulfilment or cancellation updated
Explore Shopify synchronisation

The relationship after checkout

Do not pay to reacquire customers you already earned.

Kelmo gives businesses the tools to recognise, reward and bring customers back through channels they control.

Loyalty

  • Points
  • Stamp programmes
  • NFC tap-to-collect where enabled
  • Free products
  • Fixed & percentage discounts
  • Free-delivery rewards

Stored value

  • Digital wallet
  • Wallet top-ups
  • Partial wallet payments
  • Gift cards
  • Points-to-wallet conversion where configured

Offers

  • Coupons
  • Reward codes
  • Product rewards
  • Personalised incentives

Automated retention

  • Abandoned carts
  • Win-back campaigns
  • Post-order messages
  • Repeat-order segments
  • Push, email, SMS & WhatsApp

The first order creates revenue. The relationship creates value.

Kelmo Intelligence

The signal is already in your data. Kelmo brings it forward.

Kelmo turns everyday trading activity into plain-English context, operational warnings and forward-looking signals—without forcing operators to live inside reports.

Daily briefingSample data shown
This morning in plain EnglishTrading is tracking a typical Saturday. Collection orders are carrying the morning.Normal
Worth attentionOne product went out of stock during yesterday’s peak.Watch
  • AI search
  • Recommendations
  • AI ordering chat
  • AI email generation
  • Customer insights
  • Retention automation

Connected by design

Keep the systems your team already knows. Connect the ones that should work together.

  • ICRTouch
  • SumUp
  • Lightspeed
  • Square
  • Toast
  • Clover
  • Epos Now

Integrations require the relevant provider account, credentials and regional availability.

View all integrations

Built for the way your business actually sells.

From the first menu view to the final handoff.

  • Delivery & collection
  • Dine-in & table ordering
  • Reservations
  • Scheduled orders
  • Menu availability
  • Add-ons & modifiers
  • POS connectivity
  • Kelmo Voice
  • Loyalty & retention
  • Courier dispatch
  • Multi-branch operations

Built in a real operating business

Not a concept deck. Not a disconnected prototype.

Kelmo operates inside La Pausa Caffè in Dublin, connecting the customer ordering experience with the systems behind the business.

This first live environment shapes the product around real orders, real service pressure and the operational details generic software often misses.

See the La Pausa story

La Pausa Caffè
Dublin, Ireland · live environment
OrderingBranded web & mobile ordering in daily service
POSConnected to the in-store till workflow
LoyaltyStamp collection and rewards in use
PaymentsCard and wallet payments processed through the platform
ProductNew capability ships into a real service environment first

The next order should strengthen your business—not another platform.

See how Kelmo could connect ordering, operations, fulfilment, retention and intelligence around the way your business already works.

Book your private Kelmo demo Explore the platform

A focused walkthrough built around your current ordering channels, POS, delivery setup and growth priorities.

Book a private demo

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Questions operators ask

Straight answers before the demo.

No. Kelmo gives your business its own branded ordering and operations platform. Customers buy directly through your channel rather than through a Kelmo consumer marketplace.

Kelmo includes a built-in POS and connects with ICRTouch, SumUp, Lightspeed, Square, Toast, Clover and Epos Now. Availability depends on your provider account and configuration.

Kelmo is positioned around predictable platform pricing rather than marketplace-style per-order commission. Standard payment-processing or configured transaction charges may still apply. Final commercial terms should be confirmed in your proposal.

Kelmo Voice is an AI telephone-ordering agent. It answers calls, understands natural speech, builds and confirms orders against the live menu, creates the order inside Kelmo and can transfer the caller to your team when human help is needed.

Yes. Kelmo supports bidirectional Shopify order synchronisation, including mapped products and variants, payment updates, fulfilment and cancellations.

Kelmo supports Wolt Drive, Uber Direct, DoorDash Drive, Deliveroo Express, Stuart, Sherpa and ShipStation. Provider coverage varies by market.

No. Kelmo supports restaurant operations and retail commerce. The modules used depend on the business model.

Yes. Kelmo includes branch-aware operations and administration. Exact onboarding and configuration depend on the merchant setup.

The timeline depends on branding, menu or catalogue complexity, integrations, locations and mobile-app requirements. The demo and discovery process should establish a realistic onboarding plan.

Kelmo uses AI to organise information, generate suggestions, forecast and surface risk or anomaly signals. Important operational and fraud-related actions remain subject to merchant review and configuration.