Kelmo Delivery
One delivery operation across every order and provider.
Kelmo connects customer orders, branch fulfilment, courier booking, live tracking and customer updates in one delivery environment across web, mobile, POS and phone ordering.
Every order, one delivery queue Multiple courier networks Live tracking where supported
Live deliveries
Every ordering channel
Delivery works the same, whichever channel the order came from.
Web, mobile, POS and phone orders through Kelmo Voice all move into the same delivery workflow—no separate process to manage per channel.
- Web ordering
- Mobile apps
- Kelmo POS
- Kelmo Voice
Automatic branch & fulfilment routing
Every order finds its way to the right branch.
Kelmo routes each delivery order to the correct branch and fulfilment path automatically, based on location and availability.
- Branch detection
- Delivery-area checks
- Fulfilment routing
- Fallback branch logic
Courier booking
Book a courier without leaving the order.
Courier booking happens directly from the merchant workflow—no switching to a separate app or portal to arrange delivery.
- In-workflow booking
- Provider selection
- Delivery cost visibility
- Booking confirmation
Courier & fulfilment integrations
Connect the courier networks that cover your area.
Kelmo connects to established courier networks for restaurant delivery, plus shipping fulfilment for retail orders.
Live delivery dashboard
See every delivery in progress, at a glance.
Track every active delivery—across every provider and branch—from one dashboard instead of switching between courier apps.
- All active deliveries
- Provider & branch breakdown
- Status at a glance
- Exceptions flagged
Driver details & GPS tracking
Let customers see who’s bringing their order.
Where a provider supports it, customers can see the driver’s name, contact details and live GPS location as the order makes its way to them.
- Driver name
- Driver contact details
- GPS location
- Estimated arrival
Customer updates
Keep customers informed, without them having to ask.
Email and push notifications keep customers updated from order confirmation through delivery, without extra work for your team.
- Order confirmed
- Courier assigned
- Out for delivery
- Delivered
Delivery fees, zones & availability
Set the zones and fees that work for your business.
Define delivery zones, fees and availability by branch, so customers only see delivery as an option where it genuinely works.
- Zone-based fees
- Distance limits
- Branch-specific availability
- Minimum order values
Multi-branch delivery
Built to run delivery across more than one location.
As you add branches, Kelmo keeps delivery zones, providers and performance connected across all of them.
Branch-specific zones
Delivery areas, fees and providers can vary by location.
Deliveries in one view
See active deliveries from every branch without switching systems.
Reporting that rolls up
Understand delivery performance per branch and across the business.
Performance & cancellation reporting
Understand delivery performance, not just individual orders.
See delivery times, completion rates and cancellations across providers and branches—so you know what’s working and what needs attention.
- Delivery time reporting
- Completion rates
- Cancellation tracking
- Provider comparison
Connected by design
Delivery should not operate separately from the rest of the order.
Kelmo Delivery connects with Kelmo Payments, loyalty and AI intelligence so a delivered order stays part of the same operational picture—not a separate system to check.
Availability
Coverage varies by market
Courier availability, tracking depth and fulfilment features depend on merchant location, provider coverage and account configuration.
See Kelmo Delivery running on your own operation.
Walk through routing, courier booking, live tracking and reporting using your business’s actual delivery setup.