Kelmo Ordering
Direct ordering built around your brand and your customers.
Kelmo brings web ordering, native mobile apps, AI-assisted discovery, payments, loyalty and fulfilment into one connected experience across collection, delivery, dine-in and scheduled orders.
Branded web and mobile ordering Collection, delivery and dine-in Connected payments, loyalty and fulfilment
The customer journey
From discovery to fulfilment without leaving your brand.
Kelmo connects every stage of direct ordering so customers can discover products, place an order, pay, track fulfilment and return through one consistent experience.
Web ordering
A direct ordering experience that feels like your business.
Kelmo web ordering gives customers a fast, branded path from menu discovery to checkout while keeping products, payments, fulfilment and customer data connected behind the scenes.
- Custom domain support
- Responsive ordering experience
- Branded categories & presentation
- Collection and delivery
- Dine-in and table ordering
- Scheduled orders
- Customer accounts & order history
- Promotional banners
- Multi-branch ordering
- Multiple languages
Native mobile apps
Your ordering experience in the customer’s pocket.
Kelmo supports branded iOS and Android applications connected to the same products, customer accounts, loyalty, payments and fulfilment environment as web ordering.
Intelligent discovery
Customers can search and order in the way they naturally speak.
Kelmo helps customers find products, understand options and build an order using natural requests while checking the live catalogue before making a recommendation.
- AI menu search
- Conversational ordering
- Clarifying questions
- Personalised recommendations
- Cart suggestions
I would like a large coffee and a croissant.
Would you like the croissant plain, almond or chocolate?
Almond, please.
- Large coffee
- Almond croissant
Every ordering mode
One ordering environment across every customer occasion.
Collection
Customers order ahead and collect from the selected branch.
Delivery
Orders move into supported local delivery workflows with customer updates.
Dine-in
Customers place orders for service within the venue where enabled.
Table ordering
Table-specific ordering connects the request to the right operational queue.
Scheduled orders
Customers choose an available future collection or delivery time.
Multi-branch ordering
Location detection and branch selection route the order appropriately.
Location aware
Route each order to the right branch.
Kelmo can use customer location, address entry and branch availability to support the correct ordering and fulfilment journey.
- Google Maps address autocomplete
- Saved customer addresses
- Nearest branch detection
- Branch-specific menus
- Location-specific availability
- Delivery-area checks
- Branch-specific fulfilment
Available routing behaviour depends on merchant configuration, map coverage and enabled fulfilment rules.
Kelmo Payments
Payments connected to the complete ordering journey.
Kelmo Payments connects checkout, merchant settlement and transaction reporting with ordering, customers and fulfilment using Stripe’s payments infrastructure.
Kelmo Payments uses Stripe Connect for supported merchant onboarding, payment processing and settlement workflows. Availability depends on merchant country, account configuration and Stripe support.
Kelmo Payments
Powered by Stripe
Accept card payments, Apple Pay and Google Pay through a connected checkout experience powered by Stripe.
- Card payments
- Apple Pay
- Google Pay
- Connected merchant settlement
- Transaction reporting
- Wallet balance
- Gift cards
- Supported partial-payment journeys
- Cash payment options where enabled
Customer value
Give customers a reason to return without separating loyalty from ordering.
Kelmo connects rewards, wallet balance, gift cards and customer activity with the ordering experience so retention becomes part of the transaction rather than another disconnected system.
- Points and rewards
- NFC loyalty stamps
- Free-product rewards
- Discount rewards
- Free-delivery rewards
- Wallet balance
- Gift cards
- Partial wallet & card payments
- Loyalty milestones
- Personalised offers
Reward types available depend on the merchant’s enabled loyalty configuration.
Connected fulfilment
Keep the customer informed after checkout.
Kelmo connects accepted orders with collection, local delivery and supported courier workflows while keeping status communication inside the customer journey.
- Collection status updates
- Delivery status updates
- Courier booking where supported
- Live tracking where available
- Driver details where provided
- Email notifications
- Push notifications
- Order-history updates
- Uber Direct
- DoorDash Drive
- Wolt Drive
- Stuart
- Deliveroo Express
- Sherpa
Delivery availability and tracking depth depend on provider coverage, merchant location and enabled integration.
Order communication
Clear updates at every stage of the order.
Kelmo keeps customers informed through connected email, push and in-app order updates from confirmation through fulfilment.
Return journey
The next order starts with what Kelmo already understands.
Customer activity, preferences, order history and loyalty can support more relevant discovery, offers and repeat-order communication.
Explore Kelmo Intelligence- Personalised home recommendations
- Cart suggestions
- Recently ordered products
- Favourite products
- Customer segments
- Abandoned-cart recovery
- Post-order communication
- Win-back campaigns
- Loyalty reminders
- Relevant offers
Built for growth
One ordering foundation across locations, languages and channels.
Kelmo supports businesses that need consistent customer experiences while maintaining branch-specific products, availability, fulfilment and operations.
- Multiple branches
- Branch-specific menus
- Location-specific availability
- Central product management
- Branch order routing
- Multiple languages
- Local fulfilment options
- Connected reporting
Behind the experience
Customer simplicity with operational control behind it.
Kelmo gives merchant teams control over products, categories, availability, pricing, promotions, fulfilment and customer communication from the connected operating environment.
- Products & categories
- Modifiers & add-ons
- Images & descriptions
- Branch availability
- Pricing & tax
- Coupons & promotions
- Banners
- Fulfilment rules
- Customer records
- Order history
- Reporting
Connected by design
Ordering should not operate separately from the rest of the business.
Kelmo Ordering connects with payments, POS, delivery, loyalty, customer engagement and intelligence so every customer order becomes part of one operational picture.
Live operational proof
Built around real ordering operations in Dublin.
Kelmo has been shaped through a live ordering implementation for La Pausa Caffè, giving the platform a practical foundation in real customer, fulfilment and merchant workflows.
Dublin, Ireland · live environment
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Your ordering experience
Build a direct ordering journey customers will return to.
See how Kelmo can connect web ordering, mobile apps, payments, loyalty and fulfilment around your business, brand and operational setup.