Kelmo Voice
Turn every phone call into a connected ordering experience.
Kelmo Voice answers customer calls, understands natural requests, checks the live menu, clarifies order details and sends confirmed orders into the same connected environment as web, mobile, POS, payments and fulfilment.
Connected to the live menu Human transfer when needed Orders enter Kelmo directly
What Kelmo Voice is
A voice ordering channel connected to the complete Kelmo operating environment.
How a call becomes an order
From ring to confirmed order, in one connected flow.
Natural voice ordering
Customers order the way they’d order to a person.
Kelmo Voice understands natural spoken requests and checks them against the live menu—so what’s offered matches what’s actually available right now.
- Natural spoken requests
- Live menu validation
- Product matching
- Availability checks
Welcome to La Pausa. What can I get started for you?
Can I get a large cappuccino and one of the breakfast bagels?
One large cappuccino and a breakfast bagel — that’s available today.
Would you like the bagel plain, or with bacon and egg?
Bacon and egg, please. No cheese.
Got it — bacon and egg bagel, no cheese.
Clarifying questions & modifiers
When something’s unclear, it asks—it doesn’t guess.
Size, modifiers and product options are confirmed through the conversation, so the order that reaches the kitchen matches what the customer actually wants.
- Clarifying questions
- Product modifiers
- Add-ons
- Special requests
Order confirmation & branch routing
A read-back before it’s sent, routed to the right branch.
Kelmo Voice reads the order back for confirmation before it’s sent, and routes it to the correct branch based on the number called or the customer’s location.
- Order read-back
- Confirmation before sending
- Branch routing
- Location awareness
One large cappuccino and a bacon and egg bagel, no cheese, for collection. Shall I confirm?
Yes, that’s right.
Order confirmed — ready for collection in about 12 minutes.
Human transfer when required
Built to hand off, not to replace your team.
Kelmo Voice is designed to transfer to your team whenever a call needs a person—a complex request, a complaint, or simply a customer who’d rather speak to someone.
A transfer option, always available
Staff can take over a call at any point—Kelmo Voice supports the conversation, it doesn’t operate without a way back to a person.
Call records & order history
Every call connected to the order it created.
Call records sit alongside order history, so a phone order is never disconnected from the rest of the customer’s activity.
- Call records
- Order history
- Outcome tracking
Connected by design
A phone order should not be a separate workflow.
Confirmed orders connect to Kelmo Payments for checkout and to POS and kitchen workflows for fulfilment—the same as an order placed online.
Delivery & collection orders
Phone orders fulfil the same way as any other order.
Whether a caller wants delivery or collection, the order moves into the same fulfilment workflow as web, app and POS orders.
- Collection
- Delivery
- Scheduled orders
Multilingual support
Support for more than one language, where available.
Kelmo Voice can support additional languages depending on setup and configuration—so callers aren’t limited to a single language by default.
Intelligent upselling
Relevant suggestions, offered at the right moment.
Kelmo Voice can suggest a relevant add-on based on what’s already in the order—offered once, not pushed repeatedly.
- Relevant add-ons
- Order-context suggestions
- Offered, not pushed
Would you like to add a pastry with that cappuccino today?
No thanks, just the coffee.
No problem — one large cappuccino, coming up.
Welcome back — the usual large cappuccino and almond croissant?
Yes please, that’s perfect.
Customer recognition & loyalty
Recognised by phone number, not just by name.
Returning callers can be recognised from their number, connecting the call to their existing profile, order history and loyalty status.
- Caller recognition
- Order history context
- Loyalty status
Operational reporting
See how calls are performing, not just how orders are.
Understand call volume, order conversion and transfer rates—so you know how the channel is actually working.
- Call volume
- Order conversion
- Transfer rate
- Average call duration
Privacy, consent & human control
Calls handled with clear boundaries, not silent automation.
Kelmo Voice is one connected ordering channel within a system your team can see and control—not an autonomous system operating on its own.
Clear to callers
Calls make clear they’re speaking with Kelmo Voice, with a transfer option always available.
Visible to your team
Call records and order outcomes are visible, not hidden inside a black box.
Configurable
What Kelmo Voice can and can’t do is set by your business, not fixed by default.
Hear what a connected phone order sounds like.
See how Kelmo Voice connects to payments, POS and fulfilment around your business, brand and menu.