Refund policy

Last updated: 5 November 2026

This policy covers your Kelmo subscription ("Kelmo", "we"). Your subscription is billed by card through Stripe, our payment provider.

14-day refund, no questions asked

If you're not happy with Kelmo, ask for a full refund within 14 days of any payment and you'll get it. You don't need to give a reason.

How to ask for a refund

• Email hello@kelmo.ai from the address you signed up with, and say which payment.
• We refund it through Stripe, usually the same working day.

The money goes back to the card or account you paid with. Banks usually take 5 to 10 working days to show it.

Cancelling your subscription

You can cancel any time from Kelmo Manager (Money, then Plan & billing). You won't be charged again, and your service runs to the end of the month you've paid for. If you cancel within 14 days of a payment and want that payment back, ask for a refund as above.

Orders your customers place with your restaurant

This policy covers your Kelmo subscription. Food and goods your customers buy from your restaurant through Kelmo are sold by your restaurant, and your restaurant decides refunds for those.

Your rights

Nothing in this policy affects your legal rights.

Contact

Questions: hello@kelmo.ai